FAQ's

FAQs

Where do you ship from?

Scout Mackenzie ships from our partnered warehouses & factories located in US, Australia & China.

So, when you order more than one item please expect your items to sometimes be shipped separately.

How long will it take to receive my tracking number?

Your tracking number should arrive within a couple of days of your order. If you have any dramas please contact us on info@scoutmackenzie.com

How long will it take for my items to arrive?

Most of our products have a shipping time of between 7-21 business days. As we are constantly trying to source great items, our shipping times vary from product-to-product, based on each individual item.

 

Shipping costs

Free within Australia

Where is your company located?

We are an Australian company, sourcing products for you from all around the world. 

Will I have to pay customs?

For most countries, you will not have to pay customs, however, if you do that is your responsibility. Please look at relevant laws.